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We understand that choosing a company to carry out work for you can be a difficult decision, especially when it comes to work on your car, so we recently signed up with Trustpilot so you can see what our customers say about us. Trustpilot is an open, community-based platform for sharing real reviews of shopping experiences online.

Arrived on time & did a very…

5

11th July 2018

Arrived on time & did a very professional job

Fitting excellent but booking problematic

5

10th July 2018

The fitting of the tow bar was excellent. The chap was quick, efficient, knew what he was doing and as far as I can see did a good job. My only reservation was when booking the job. The Towbar Express website was not working properly so I phoned up was was told I could book the job over the phone so did. I expected to get an e-mail confirmation but did not. The money was taken from my credit card immediately when I booked the job so I was glad I did not use a debit card, which is what I normally do. I phoned up a few days later to be told that they do not normally send out e-mail confirmations but would do it on this occasion. Did not receive an e-mail so phoned up again and was told they would send it again. Still no e-mail so if you book a fitting then I suggest you make sure you do not pay until the fitting as they may not show up and you have nothing to show that you have booked the job.

Great service ! Can't fault it

5

10th July 2018

Great service ! Great price ! Great engineer

The fitter arrived early

5

4th July 2018

The fitter arrived early, completed the 'complicated' task and explained to me how to use the stowaway towbar.

Excellent service

5

3rd July 2018

excellent service, was surprised how quick it was to install

The original fitting was cancelled at…

4

29th June 2018

The original fitting was cancelled at short notice - a polite phone call to me with simple explanation was fine. Work was done to a good standard and the fitter was a credit to the company. If the original appointment had not been cancelled it would have been 5 stars

Proper job done!

5

27th June 2018

The fitter arrived on time, completed the work efficiently and made an excellent job, the towbar was also very good value for money.

Tow bar fitted on time ,and very…

5

27th June 2018

tow bar fitted on time ,and very efficiently clearly explained and very helpful fitter

Excellent service

5

27th June 2018

Very competitively priced and simple. A very nice chap came straight out to our house, fixed our towbar and was gone again within two hours. Would use again if I could fit more than one towbar to my car.

Excellent service.

5

27th June 2018

Excellent service.

Fantastic service

5

27th June 2018

Fantastic service . Easy ordering and booking the fit at home. Really knowledgeable fitter who explained everything before he left.

Absolutely brilliant!

5

19th June 2018

Hunted all over for a quality home fitted detachable towbar for my 2012 Audi Q3. I was time constrained to get one fitted within a week so needed someone who could do the job complete, towbar, electrics and vehicle coding. Towbar Express's website walked me through the process in a straightforward and simple way which gave me confidence even to the point of choosing a day (morning/afternoon) for the installation. Their costs were very slightly more than other similar mobile towbar installers websites but their very comprehensive selection and ordering process was so user friendly and clear it tipped the balance for me and I placed my order. I did not specify a morning or afternoon fitting and wished I had to be honest but this was my mistake only. The installer arrived at 1PM on the day and proceeded with my towbar installation. He was very approachable and was easy to speak with before and after he had completed the work. The work was carried out with care and I felt confident he knew exactly what he was doing. He explained how to correctly fit and use the towbar and he tested the reverse sensors were disconnected when plugged in to the electrics and again that they reconnected when the electrics were unplugged. I have now used the towbar to tow my caravan and am extremely impressed with my first experience of towing. I am also really impressed with the fact that when I detach the towbar ball and push the electrical hookup socket up the towbar cannot be seen at all. Absolutely brilliant!

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